Get Living London has been commended for its pioneering approach to customer service at the inaugural Rent Awards, which celebrates the professional excellence and achievements in the UK’s Private Rented Sector.
Get Living London is committed to providing its residents with amazing service that includes a fulltime maintenance team on site seven days a week. The company doesn’t use agents or charge fees, offers three year leases with resident-only break clauses as standard while, within contracts, rent increases are aligned with CPI.
Customer feedback drives all its innovation, with more than 100 residents independently polled each month and more than 80% rating Get Living London as good or excellent.
Neil Young, CEO, Get Living London, collected the Customer Service Award at an awards ceremony at County Hall on London’s South Bank. Commenting on the win, Neil said:
“As the first large scale private rental property operator in the sector, we grasped the opportunity to do things differently. Customer Experience is at the heart of all that we do.
“Our mantra of ‘Creating amazing experiences and exceptional places’ is embedded throughout our organisation and is championed through the Executive Team leading by example. Listening to customers to monitor whether our actions match our aspirations forms the basis of our ability to innovate and maintain our market-leading position.
“I am very proud of all that the team has achieved and this award proves that our collective efforts have been recognised. In fact, recognition like this goes to strengthen our commitment to making renting an even better lifestyle experience.”