You are responsible for paying Council Tax on your home.
To set up payments, contact the Council Tax Department of Newham Council via the online portal, My Newham. You can create your account on the Newham Council website.
All homes in Portlands Place have mains electricity, water and drainage already connected.
On signing your tenancy agreement, we provide your details to the utility providers. It is your responsibility to ensure the account is set up appropriately from the date your tenancy starts, which may not be the same day that you move in.
Details of the utility providers are below.
You must obtain a TV licence if you wish to watch any free-to-air channels whether they are shown live or online, or to download BBC programmes on iPlayer. This includes if you are watching on a computer, phone, tablet or console.
Visit TV Licensing UK for more details.
At East Village, all homes are connected to a district hot water and heating system, solely provided by East London Energy.
Residents are issued an ELE supply agreement to sign prior to moving in.
The heating and hot water meter is located within the heating interface unit (HIU). The LED smart screen in your home provides accurate readings. This meter will be read remotely and your energy company will confirm when you’ll receive your bills.
The heating installation within the building is managed by the district heating provider Engie:
Mains water supply and sewerage services are provided by Thames Water.
Water usage is measured using a meter located in your utility cupboard. This meter will be read remotely by Thames Water, but they may occasionally require access to your apartment for maintenance.
The preferred Electricity supplier is Scottish Power. However, residents are welcome to choose their own provider.
Get Living will notify Billing Better with your opening metre readings and tenancy start date. Please do not turn off your electricity supply as it is required to power the heating and ventilation systems and the smoke and heat detector units.
If you lose power, water or heating, contact your Residen Host first before your utility provider – they can check whether it’s a wider problem.
LED lighting is provided throughout the apartment, controlled by local switches.
A labelled ‘master switch’ near the entrance to the apartment enables all lighting to be switched off from a single location.
The light bulbs in your home have a long lifetime, so hopefully will not need replacing too soon after move in. However, when they do, please speak to your resident host about how to reorder these.
Before attempting to replace any bulbs/lamps, please make sure that:
An electricity consumer unit is located in the utility cupboard by the front door.
Learn more about power
It’s easy to get connected in Portlands Place. All the sockets are built into special wall panels.
Better value packages could be available even if you are already a Sky customer. T&C’s apply.
Broadband internet and landline telephone is supplied to apartments by Hyperoptic.
You are responsible for keeping the home in a good condition and informing us of any damage.
Read further for more guidance on cleaning and maintenance. It also includes information about decorating and personalising your home.
You are not allowed to smoke in any indoor, balcony, terrace or common area, anywhere in Portlands Place or East Village.
If you’re going on holiday for two weeks or more, please remember to provide contact details in case of emergencies.
Below is all information on what to do in case of prolonged absences.
I'm going awayTo make recycling simple, we’ve put rubbish chutes on every floor of Portlands Place. Your home is provided with a large general/recycling split bin. Use separate bags for general rubbish and recycling.
Find out moreYou’re welcome to decorate your home, hang pictures and other items as long as you do so in accordance with the terms of your tenancy agreement.
For any queries about decorating or other DIY activities, contact your resident host. They can advise you on what’s permitted and put you in touch with trusted decorators for further assistance.
You must not make any structural, mechanical or electrical alterations to your home without our written consent.
Find out moreFor a small fee, you can hire our Handy Person to help put paintings up, change lightbulbs and DIY jobs.
You can report maintenance issues easily via our Resident App using the maintenance widget on the home screen. Let us know the issue and we will send someone to help.
All homes in East Village have excellent insulation and a heat recovery ventilation system, so in general you won’t need much extra heating.
However, for colder days, there are radiators around your home and a heated towel rail in the bathroom(s).
Every home in Portlands Place is fitted with an induction hob which require induction-friendly cookware – easily found in any kitchenware department.
More home infoGet Living arranges and maintains insurance covering the fabric, structure and infrastructure services for all our buildings.
You are responsible for making your own insurance arrangements to cover your contents, your personal effects and personal liability.