You are responsible for paying Council Tax on your home.
To set up your Council Tax payments, contact the Council Tax Department of the London Borough of Southwark.
The easiest way to do this is via the Southwark Council Website.
Some people are eligible for Council Tax discounts. Find out more here.
All homes at Elephant Central have mains electricity and water already connected.
On signing your tenancy agreement, we provide your details to the utility providers through Billing Better.
They will be in touch with you to set up your account.
It is your responsibility to ensure the account is set up appropriately from the date your tenancy starts, which may not be the same day that you move in.
Details of the utility providers are below.
You must obtain a TV Licence if you wish to watch any free-to-air channels whether they are shown live or online, or to download BBC programmes on iPlayer.
This includes if you are watching on a computer, phone, tablet or console.
Visit tvlicensing.co.uk for more details.
Buildings insurance: Get Living arranges and maintains insurance covering the fabric, structure and infrastructure services for all our buildings.
You are responsible for making your own insurance arrangements to cover:
Thames Water is the water supplier for Elephant Central. Its Customer Service team can be contacted via:More Water Supply
Electricity Ecotricity is the electricity provider and can be contacted via:Learn About Power
A TV and radio distribution system, providing access to all free-to-air digital channels, is ready for use.
Plug your TV into the outlet in the lounge. To access paid digital and satellite channels, you have to get the necessary equipment/receivers and contracts with your chosen provider. All homes have been Sky Q enabled.
Residents can access special package offers through our partnership with Sky.
Community Utilities is the heating supplier for Elephant Central. Its customer services can be reached via:Your Heating Info
Fast, secure, unlimited WiFi and wired internet access will be active as soon as you move in.
At, or even prior to check-in, your Relationship Management Team will have emailed you a unique network pass-phrase already deployed exclusively on your home WiFi network.
If you lose power, water or heating, please contact your Relationship Management Team, on:
020 3874 1876 or by email, or pop by the Concierge desk.
If you’re going on holiday for two weeks or more and your home will be left empty, you should contact your insurers to ensure that the terms of your policies won’t be affected.
You are responsible for keeping the home in a good condition and informing us of any damage.
Section 6 provides more guidance on cleaning and maintenance. It also includes information about decorating and personalising your home.
You are not allowed to smoke in any indoor, balcony, terrace or common area, anywhere at Raglan House or Elephant Central.
Your home is provided with a large general/recycling split bin.
Use separate bags for general rubbish and recycling, and when they’re full take them to the refuse rooms on the upper basement level and place the bags in the appropriate container. The following items are suitable for recycling:
To learn more about recycling, disposal of bulky items and Council collection click below.Recycling Policies
You can report maintenance issues easily via our resident app using the maintenance widget on the home screen. Let us know the issue and we will send someone to help.
Like in all Get Living homes, you’re welcome to decorate your home at Elephant Central and hang pictures and other items. However, we ask you to take care and follow the guidance below to avoid damaging your home and possible risk of injury.
If you have any queries about decorating or other DIY activities, please contact your Relationship Management Team. They can advise you on what’s permitted and put you in touch with our Home Plus Team for further assistance.Find Out More
For a small fee, you can hire our Handy Person to help put paintings up, change lightbulbs and DIY jobs.
Avoid blockages by using a sink waste catcher (available from most hardware shops). Put all food waste into your bin or food recycling bin where appropriate.
Click below for further details on all types of blockages.More Home Info
You can hire one of our trusted cleaners to carry out your everyday cleaning at a competitive rate.
It is easy to keep your home well ventilated without causing draughts – when someone’s in the room, consider having a window or the balcony door open a small amount.
Once you’re living in, and heating, a new home, the building materials may dry out, and sometimes shrink by very small amounts, causing small cracks to appear. Click here to find out how to prevent this.