Customer satisfaction

Getting better all the time

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Residents are at the heart of everything we do and we're constantly working to ensure we deliver an excellent customer experience.  To do this, each month we ask around 100 residents to give us feedback on areas where we've met or exceeded their expectations, and the areas where we can improve. 

The following scores offer a reflection of the feedback we’ve received.


Overall Experience

This is the number of our residents who rated their overall experience of Get Living London as good or excellent.


Net promoter score

The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of our residents to recommend us to others. This score is for the Year To Date

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