Terms & Conditions

Below you can find our terms & conditions for your viewing and reservation of a Get Living home. Please feel free to get in touch if you have any questions.


This page sets out the terms and conditions of use (the “Terms of Service”) on which this website – www.getliving.com (the “Site”) is made available to you.

Please read this page carefully. By accessing the Site or any part of it you are agreeing to comply with the Terms of Service. You should keep a copy of this page for future reference. If you breach any of the Terms of Service, your permission to use the Site shall automatically terminate and you must immediately destroy any extracts of content which you have downloaded from the Site.

Please note that the Terms of Service do not apply to any of our other websites or any third party websites which are linked to by the Site.

If you provide us with any information about yourself, we will only use it in accordance with our privacy statement (details of which are available here)


This Site is owned and operated by Get Living London Limited, a company registered in England and Wales under registration number 07793925, with a registered address at 1 East Park Walk, East Village, London, E20 1JL.

If you have any questions, complaints or comments about the Site or these Terms of Service then please contact us on [email protected].


You confirm that:

All information and details you provide to us are true, accurate and up to date in all respects and at all times;

You will comply with the restrictions on your use of the Site as set out in these Terms of Service; and

In relation to any material, comments or ideas which you submit to us, that you have the right to do so and have obtained all necessary licences and/or approvals.


You agree that in using the Site you will not:

Use the Site in any way that may lead to the encouragement, procurement or carrying out of any criminal activity;

Use the Site in any way that interrupts, damages, impairs or renders the Site less efficient;

Transfer files which contain viruses, trojans or other harmful programs; or

Use the Site for any purpose other than your personal use.


Your use of the site and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Site and its contents.

You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Site pages, any content on the Site or the computer codes of elements comprising the Site other than for your own personal use.

Subject to the above, you may download insubstantial excerpts of the Site’s content to your hard disk for the purpose of viewing it, provided that no more than one copy of any information is made and that you keep intact all copyright and other proprietary notices.

Any use which is not permitted by these Terms of Service may only be undertaken with our prior express authorisation.

Your use of any information contained in emails or other communications which you receive from us will be subject to these Terms of Service.

If you submit any material, comments or ideas (“Feedback”) to us in relation to the Site or any document or other information which originates from us or relates to us, such Feedback will be treated as non-confidential and you grant us a right to use such Feedback at our own discretion in any media including, without limitation, to edit, copy, reproduce, disclose it to any other person, and/or post it on the Site. Further, we may use or exploit without any payment to you any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products or services which incorporate any part(s) of such Feedback.

You may establish links to the Site provided you do not remove or obscure the copyright notice or other notices on the Site; you give us notice of such link by emailing us at [email protected]; and you immediately stop providing such links upon notification by us.

Links within the Site may lead to other third party websites. These are intended for your ease of reference, information and convenience only. We do not control or endorse such websites and are not responsible for their contents. If you have any questions in connection with such websites, you should contact their owners or operators. We assume no responsibility for and shall not be liable for any loss or damage which you may suffer by using such websites or the content which you access on them. You agree that you will not involve us in any dispute between you and any third party in respect of such websites.


This Site comprises marketing material produced by us in respect of properties built or in the process of being built by us and is intended to assist anyone who is interested in renting one or more properties located within East Village, Elephant Central, New Maker Yards and/or One Maidenhead (“Neighbourhoods”).

The Site does not constitute an offer to enter into any form of negotiation or agreement in respect of any of these Neighbourhoods, nor does it represent or guarantee that any individual property will remain available for rent for any period of time.

You are reminded that renting a property is a major financial commitment. You should therefore take all reasonable steps to ensure that any property you propose to rent is suitable for your requirements in all respects. The Site and its contents are presented in good faith and we have used reasonable endeavours to ensure that its contents are accurate and up to date. However, we cannot guarantee that the content or information we provide is accurate. In particular, please note that the particulars, description, references to condition, details of fixtures and fittings, necessary permissions for use and occupation and other details of each property listed on the Site are for guidance purposes only.

This means that you should not rely on this Site or its contents if you wish to rent any of our properties. You must conduct your own enquiries about any property you want to rent and verify the accuracy of any information we have provided in relation to any such property (including but not limited to site visits, and obtaining independent legal and financial advice).

We do not accept any liability for damage to your computer system or loss of data that results from your use of the Site and we cannot guarantee that any files that you download are free from viruses, contamination or destructive features. Whilst we use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not warrant that the information on the Site itself will be free from errors or omissions. All content and services on the Site are provided on an ‘as is’ and ‘as available’ basis. We do not make any representation or give any warranty (whether express or implied) in respect of the Site or its content. Nothing in these Terms of Service shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents.

We are continuously looking for ways to improve the Site and its contents. We reserve the right, at our discretion, to make changes to or withdraw any part of the Site or the Terms of Service for any reason. If we change the Terms of Service, we will publish details of the new Terms of Service on the Site. You are therefore advised to review the Terms of Service regularly to ensure that you are aware of any changes we make. All such changes will take effect from the time they are posted on the Site. By continuing to use the Site, you will be deemed to have accepted all such changes.

If you wish to take court proceedings against us in respect of our Terms of Service you must do so within England and any such court proceedings will be subject to the exclusive jurisdiction of the English courts. English law will apply.


You agree to compensate us for any claim or legal proceedings brought against us by any other person as a result of your breach of the Terms of Service.

If we take legal action against you for any breach of the Terms of Service and a court makes an award in our favour, you will be responsible for all costs allowable by the courts. If you breach the Terms of Service and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Service.

If any part of the Terms of Service is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

To qualify for Get Living’s Deposit Free offer, applicants are required to complete referencing with our third-party provider. We may ask for additional information to support your application. The results from the checks will influence your eligibility for our Deposit Free offer.

In all cases, applicants will be required to pay an Advanced Rental Payment** to reserve their home.

Refer to the below matrix to find out your eligibility for the three options: Deposit Free, Deposit Required or Deposit & Guarantor Required. The requirements apply to all applicants, including housemates.

Deposit Free (Working full-time) Deposit Free (Working part-time, volunteering or retired) Deposit Required Deposit & Guarantor OR Full Rent Upfront
Average credit score is ‘Good’
Average credit score is ‘Fair’
Average credit score is ‘Poor’
Credit history free of adverse records
Household incomes meets affordability criteria*
Working part time or volunteering
Retired with some income


Applicants will qualify for Deposit Free if:

  • Average household credit score is Good or above.
  • Credit histories are free of any adverse records such as County Court Judgements (“CCJs”), individual Voluntary Arrangements (“IVAs”) or bankruptcy.
  • In London and Maidenhead: We require proof of gross household income* equivalent to 30x the monthly rent for single occupants and couples and 30x the equal share of monthly rent for sharers i.e. the monthly rent divided by the numbers of residents times by 30.
  • In Manchester: We require proof of gross household income* equivalent to 40x the monthly rent for single occupants and couples and 40x the equal share of monthly rent for sharers i.e. the monthly rent divided by the numbers of residents times by 40.

We will ask for a Deposit if:

  • Average household credit score is Fair.
  • Credit histories are free of any adverse records such as CCJs, IVAs or bankruptcy.
  • In London and Maidenhead: We require proof of gross household income* equivalent to 30x monthly rent for single occupants, couples and sharers.
  • In Manchester: We require proof of gross household income* equivalent to 40x the monthly rent for single occupants, couples and sharers.

We require a Deposit and Guarantor or Full Rent Upfront if:

  • Average household credit score is Poor or below.
  • Credit histories to be free of any open adverse records such as CCJs, IVAs or bankruptcy OR proof of satisfied CCJ.
  • Applicants are:
    (i) Gross household income is below 30x (for London and Maidenhead) or 40x (for Manchester) the monthly rent;
    (ii) Outside our affordability criteria;
    (iii) Students;
    (iv) Working part time;
    (v) Volunteering
    (vi) Retired with some income*;
    (vii) If Self-employed: Income verified but not able to present at least 12 months evidence.

A deposit is equal to five weeks’ rent.


*Household income

Our method of proving your income will depend on your circumstances. We do not typically ask for employment references, but we might ask to see your last three months’ payslips and corresponding bank statements, your employment contract or, if you are self-employed, your most recent tax return.

  • In London and in Maidenhead, we require proof of gross household income equivalent to 30 times monthly rent.
  • In Manchester, we require proof of gross household income equivalent to 40 times the monthly rent.

**Advanced Rental Payment

Once you have chosen your new home, we will require you to make an Advanced Rental Payment to confirm the reservation. This is a fixed figure advance payment and will equate to no more than one week’s rent.

The Advanced Rental Payment will be requested at the start of the application process. The terms under which we accept this payment are set out below. Once received, we will confirm that the home has been reserved for you (subject to contract and references).

By paying the Advanced Rental Payment you are agreeing to the above criteria. Please ensure you clarify any points you are unsure about with Get Living prior to proceeding any further.

Please read the Advanced Rental Payment terms & conditions in full in the below text block.

a. Once a rental application has been agreed, you will receive an email confirming the reservation and the terms that have been agreed.

b. A fixed advanced rental payment will be requested at the end of the application which will equate to no more than 1 week’s rent.

c. The advanced rental payment is paid to reserve the home subject to contract and references.

d. Upon receipt of an advanced rental payment, Get Living will stop marketing the home that has been reserved.

e. By paying an advanced rental payment you are agreeing to provide accurate information about your personal credit and financial situation and are agreeing, in principle, to enter into a tenancy with Get Living under the terms agreed.

f. By accepting an advanced rental payment, Get Living agree, in principle, to enter into a tenancy with you, subject to contract and satisfactory credit checks and references (such as, but not limited to, credit check, employment check, landlord check, Right to Rent check).

g. The advanced rental payment will be refunded if you sign a tenancy agreement* with Get Living or if Get Living decide to withdraw from the arrangement or fail to enter a tenancy agreement before the agreed deadline**.

h. The advanced rental payment will also be refunded in the event of unforeseen delays in the process of works that result in Get Living not being able to reasonably fulfil a proposed move in date.

i. The advanced rental payment will not be refunded if you fail a Right to Rent check, do not meet our referencing criteria, provide inaccurate information, withdraw from the application process*** or if Get Living take all reasonable steps to enter the tenancy but you do not.

j. Should Get Living retain your advanced rental payment, we will confirm the reason(s) for the decision within 7 days.

*The advanced rental payment will be refunded by way of a credit towards the first month’s rental payment.

**It is agreed that the deadline for entering into a tenancy agreement is 15 days or the agreed move in date, whichever is later.

***We will consider each application individually and may make discretionary exceptions to our decision to retain advanced rental payment if provided with proven evidence of the following:

  • Material changes to your financial circumstances that limit your ability to begin the tenancy (e.g., job loss)
  • Extraordinary circumstantial reasons that result in you not being able to take up the tenancy within a reasonable period after the agreed move in date (e.g., travel restrictions because of a pandemic, strike etc)
  • Clear errors, misinformation, or negligence on the part of the Get Living team

Please note: Any agreed move in date is provisional and is subject to contract, Right to Rent checks and referencing. In the unlikely event of delays in the preparation of a home, Get Living will communicate this to you as soon as is practicable.



We will check your credit history and income to assess your suitability as a prospective resident.

We use a third-party provider to obtain this information for us however, from time to time, we may ask for additional information to support your application.

The results from the checks will influence your eligibility for our deposit free offer.


Right to Rent Check

All landlords have a legal responsibility to prevent those without lawful immigration status from accessing the private rented sector in England. Get Living comply with this requirement by conducting Right to Rent checks on all prospective adult occupiers before the start date of a tenancy agreement, to make sure the person is not disqualified from renting a property by reason of their immigration status.

The check may be a manual checking of your documents or could be carried out via the Home Office online service. The method of the check depends on your circumstances.

For full information, read the government’s comprehensive guide about UK Right to Rent checks.

  1. This offer is to redeem up to £100 worth of Amazon.co.uk gift vouchers
  2. This offer is only applicable to current Get Living residents who are not on notice. Referee’s can take advantage of any active ‘new resident’ offers.
    3. To be applicable for this offer:

    • Residents must email their Relationship Manager with the full name of the person they are referring to Get Living prior to reservation.
    • The referee must inform Get Living of the referral no later than at the point of reservation. Referral claims after this point will be deemed invalid.
    • The referee must take a minimum 1 year ASTs.

    4. Get Living have the right to revoke this offer if an unsatisfactory referral has been made.
    5. This offer cannot be claimed multiple times, only one per current resident will be distributed.
    6. If multiple residents refer the same individual, the offer will be distributed on a first come first serve basis.
    7. Amazon.co.uk gift vouchers will only be sent to the resident complying with these terms after the referee has moved into the home.
    8. This offer is not to be combined with other vouchers and is not valid with other promos or offers.
    9. This offer is not redeemable for cash.

For Get Living’s social media competitions please read the following terms and conditions carefully. These terms and conditions govern the ‘Promotion’ run by the ‘Promoter’, Get Living, or any of its associated or group companies.

  • The Promotion is open to those that currently live in the UK only, aged 18 and over, except employees of the Promoter, their families, agents or anyone professionally connected with the Promotion.
  • There is no entry fee, and no purchase is necessary to enter the Promotion.
  • The Promotion period and entry requirements will be stated on the competition post. Any entries that do not meet the requirements and/or are submitted outside of the Promotion period will not be counted.
  • The prize winners will be selected by representatives of the Promoter. The selection process and judging criteria will be subject to the Promoter’s and the judges’ sole discretion.
  • Winning entrants only will be contacted via social media after the promotion has ended, to be informed that they have won. The entrant must respond within one week to be confirmed as the winner of the Promotion.
  • The prize is not transferable or exchangeable. There is no cash alternative.
  • In taking part in the competition and tagging Get Living’s accounts and/or using the promotional hashtag, entrants agree to have their content re-shared on the Promoter’s social channels and for Get Living to take and use the Content freely for commercial or non-commercial purposes, in any media format. Typical media formats include: (i) in Get Living printed publications, presentations, promotional materials, internal and external communications, (ii) in the advertising of Get Living’s goods or services, or (iii) on Get Living’s website.
  • The participant understands and accepts that other media formats other than those listed may be used, and agrees that Get Living may use the Content in its original format or edited or altered in any way which Get Living deems appropriate. The participant consents to Get Living storing copies of the Content on its database.
  • In addition, the winner must:
    • Agree and accept that the Promoter will not be liable for any damage, injury, or loss which is suffered by the winner as a result of their participation in the Promotion (to the fullest extent permitted by law).
    • Consent to participating in any promotional or advertising activities e.g promotional photos or videos
  • No information regarding entries or judging will be disclosed to any third party not involved in the conduct of the Promotion.
  • The Promoter reserves the right to substitute any of the prize products to a suitable alternative of equivalent financial value, subject to availability.
  • By entering, participants will be deemed to have accepted and be bound by the Terms and Conditions. All entry instructions form part of these Terms and Conditions.
  • No entries from agents, third parties, organised groups or applications automatically generated by computers will be accepted. No incomplete or corrupted entries will be accepted. Any entries not in accordance with the entry instructions will be rejected.
  • The Promoter reserves the right to amend, alter or terminate this promotion at any time due to circumstances beyond its control.
  • The Promoter’s decision is final and binding in all matters relating to the Promotion.
  • No social media website (such as Instagram or any other such website) are sponsors of the Promotion and have no responsibility or liability regarding the conduct or administration of the Promotion. The promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram
  • The Promoter of the Promotion is Get Living (the “Promoter”), having its head office at 5 Celebration Avenue, E20 1DB


Get Living London Limited (“we”, “us” or “Get Living”) having its registered office at 1 East Park Walk, East Village, London, E20 1JL (Company Number 07793925) any direct or indirect holding company from time to time of Get Living and any direct or indirect subsidiary from time to time of Get Living, or any direct or indirect holding company or subsidiary of any such holding company or any such subsidiary (and “holding company” and “subsidiary”” shall have the meanings given to them in section 1159 of the Companies Act 2006);


The person or entity who has engaged us to provide Services (“you” or “the Customer”).



In this Agreement, the following words and phrases shall have the following meanings:

Agreement” means any Order and these Terms.

Business Day” means Mondays to Fridays (inclusive) but excluding bank or public holidays in England.

Services” means Cleaning Services and Handyperson Services.

Cleaning Services” – include standard cleaning services including end of tenancy cleans, but do not include laundry or specialist services such as rug cleaning.

Handyperson Services” – includes light household services only including services such as:

  • Building flat pack furniture
  • Hanging pictures, putting up shelves, wall mounting TV etc.
  • Moving bulky furniture items
  • Changing bulbs
  • Facilitating removal of bulky waste by local authority
  • Unblocking sinks
  • Appliance care

Our Handyperson Services do not extend to specialised services such as building, plumbing, electrician services and boiler care.

These terms also include terms defined within the relevant paragraphs.

1.1 Please note that these terms will not apply to any service provided to you as a consequence of, or pursuant to an obligation contained within, a term of an assured shorthold tenancy agreement or otherwise in connection with an assured shorthold tenancy agreement or any service which we may provide to you in compliance with statutory obligations imposed upon your landlord.

1.2 These terms and conditions along with any document setting out the scope or nature of the Services to be provided (which may be an email, written quotation, order or acknowledgement provided via our portal – together referred to in these terms as an “Order”) will together form the agreement between you and us (“the Agreement”).

1.3 The Services will comprise those services we have agreed to provide from time to time upon request by you and in respect of which you acknowledge you are under no obligation to request.

1.4 We reserve the right to refuse to carry out any Services if we have not received a written request via email, but these terms will apply to any Services we have agreed to provide. A written Order shall not be a requirement for a binding agreement to come into force between us.

1.5 These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except as agreed and put in writing signed by both parties.

1.6 To the extent any terms in the Order are contrary to any express provisions in these terms and conditions, the relevant provisions in the Order will prevail over these terms.

1.7 You are fully entitled to engage any other supplier of your choosing for the supply of the Services and you are under no obligation to engage us in respect of them.

1.8 Prior to proceeding to provide the Services we may at our discretion seek approval from all parties named on the assured shorthold tenancy agreement.

2. The Services

2.1 We will provide the Services to you as confirmed with you or otherwise agreed by us, subject to the terms of this Agreement.

2.2 The Services will be carried out at your residential address or such other location as we may agree in writing (“the Property”).

2.3 We will carry out the Services with reasonable care and skill.

2.4 We shall have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and we shall notify you in any such event.

2.5 We may provide repeat or regular Services.

2.6 You may request services in addition to the Services we have agreed to provide. We will provide such additional services at our discretion, such additional services shall be charged at our standard daily rates at the time (details of such rates can be provided on request).

2.7 We may provide some of the Services through third parties and subcontractors. Whether or not we sub-contract out any of the Services to third parties is at our absolute discretion and you shall not have the right to object to any third party providing the Services.

2.8 You agree to supply us with all necessary information which we reasonably require for us to be able to perform the Services. If you do not provide us with such information we will not be liable to you for any failure to carry out the Services as a result.

2.9 Where additional services are required from a specialist third party supplier, these will be charged at cost plus a mark up of 10% to cover our time and administration costs. We will seek agreement from you to these costs in advance of commencing any services.

3. Timings

3. 1 For one-off Services we will agree a date with you for the provision of the Services, we may offer an indicative time but this time is indicative only and you will need to ensure that you are available to receive the Services throughout the day. If you wish us to complete any Services whilst you are not in attendance, this must be confirmed in writing, as failure to do so may result in us cancelling the Services and you may still be charged.

3.2 We may agree to provide Services on a regular basis. For the regular provision of Services on a weekly, bi-weekly or monthly basis, we will agree a date or day on which the Services are intended to be provided, however please note that the agreed date or day is not guaranteed and we may need to change the applicable date or day on which Services are provided.

3.3 We will endeavour to complete the Services within the estimated time period but any such timescales are estimates only, we cannot however guarantee to complete the Services within any agreed time periods and time is not of the essence.

3.4 The Services will be carried out between the working hours of 8am and 6pm on weekdays which are not UK Public Holidays. Subject to availability we may be able to provide out of hours Services, but such Services will be subject to additional charges.

4. Resident Obligations

4. 1 You agree that you shall co-operate fully with us in all matters relating to the Services. The provision of the Services within the agreed time is subject to your cooperation with us.

4.2 All areas in which we will be working must be kept clear, accessible, and ready for us to operate in.

4.3 Electricity, water and other amenities are to be provided at all times whilst we attend the Property.

4.4 You must provide all information that we may reasonably require for the purposes of carrying out the Services.

4.5 You will not, without our consent, at any time from the date of this Agreement until the expiry of twelve (12) months from the completion of the Services, solicit or seek to employ or engage any person who is engaged by us in the performance of Services for you.

5. Cleaning Services

5.1 Our cleaning services are charged in 30 minute bundles, the minimum bundle charged being 1 hour.

5.2 Cleaning materials will be provided by us, if you require us to use your solutions, products or equipment (“Bespoke Equipment”) then such Bespoke Equipment must be safe to use/operate, in full working order and must not require any special skills to be used for the purpose of cleaning. If any Bespoke Equipment is complicated to operate, you must provide clear and detailed instructions to the cleaner and confirm compliance under Control of Substances Hazardous to Health Regulations 2002.

5.3 The cleaner may refuse on reasonable grounds to use any Bespoke Equipment and if the cleaner agrees to use Bespoke Equipment then we will not be liable for any damage to the Bespoke Equipment nor for any damage arising from use of Bespoke Equipment, subject to clause 9.2.

5.4 We do not guarantee the removal of stains such as, rust, mildew or others caused by hard water build-up or lack of maintenance.

5.5 Please ensure that all areas are free of clutter.

5.6 Please inform us and your cleaner of any items or surfaces which require special care.

5.7 Furniture on wood floors is assumed to have proper protection.

5.8 We only clean windows and blinds that can be reached with a 3 step ladder.

5.9 Please ensure that there are no other builders, contractors or other tradespeople providing services while the Services are being provided. If you are having other work done in the Property while our teams are working, it might affect the cost and time needed to complete the Cleaning Services to your satisfaction.

5.10 No heavy furniture will be moved in the provision of the Cleaning Services.

6. Handyperson Services

6.1 We may agree to provide Handyperson Services.

6.2 Where the provision of the Services will take more than one working day, we will, where reasonably possible, leave the Property in a clean and tidy state and minimise any disruption to your use and enjoyment of the Property while work is being carried out. We will, wherever possible, store all tools and materials only in areas where work is being carried out.

6.3 We may, at our discretion, deliver, or arrange for the delivery, of materials and/or equipment to the Property. These will remain our property at all times. Upon delivery you will take appropriate measures to ensure safekeeping of the materials and/or equipment.

6.4 Where any damage occurs to the work, our tools, equipment or materials at the Property in our absence, we may charge an additional fee in respect of this.

6.5 It is your responsibility to move or remove any personal property or effects from relevant areas of the Property before we start carrying out the Services in order to ensure that they are not damaged in any way as a result of us carrying out the Services.

7. Fees and payment

7.1 The fees payable by you to us in respect of the Services will be those set out in the Order (“the Fees”), the fees as set out on our website, agreed with you by telephone or in person, or as may be specified by us.

7.2 We will charge you for all Services provided by us at your request, including trials.

7.3 At our discretion, the applicable fees payable for Services provided may be set out and communicated to you via your Residents App and Portal account on or after the date of completion of the works. Where possible, payment must be made in advance of the Services being provided. Payment may be made via the Residents App and Portal.

7.4 Any Services undertaken by us for you are carried out on the basis that you have fully approved the applicable Services, whether or not we have issued or received a written Order. By allowing us to provide the Services at the Property you agree that you are responsible for payment of the Fees.

7.5 Unless otherwise expressly stated, all prices shall be in Pounds Sterling and shall be exclusive of VAT and other duties.

7.6 We reserve the right to adjust our prices at any time on giving not less than 14 days’ notice.

7.7 If any sums are outstanding to us we reserve the right to immediately suspend the provision of any further Services without further recourse to you.

7.8 You will be liable to pay additional fees to us in such circumstances where we are required to provide alternative or additional Services or required to repeat the performance of Services already provided as a result of your actions or the actions of a third party who has also contracted to provide related services.

7.9 Payment shall be made to us without any deduction or set-off.

8. Cancellation and Refunds

8.1 A visit for the provision of Services on a one-off basis may be cancelled at any time up to 24 hours prior to the agreed date, if you cancel the provision of Services less than 24 hours prior to the agreed date or if the Services cannot be carried out on the agreed date because access is not available to the Property then a refund or a rescheduled service will be at Get Living’s discretion.

8.2 If you are engaging our Services as a domestic customer:

8.2.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel the Agreement 14 days after entering into it without giving any reason and without being liable for any payment (unless Services have already been provided).

8.2.2 Where the date on which we are to start providing the Services is within the 14 day cancellation period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are expressly agreeing to the Services commencing within the cancellation period and you accept that you will be liable to pay an amount proportionate to those Services provided in the cancellation period.

8.2.3 If you wish to cancel this Agreement you should do this by sending a written notification of this to us (this includes by way of email) and you may use the cancellation form attached although you are not obliged to do so.

8.3 Please note that if you cancel the Services under clause 8.2 after we have started providing the Services, you will be liable to pay a proportionate amount in respect of those Services already performed.

8.4 The cancellation right above will not apply if you are engaging us in the course of business and are not a domestic customer. For the avoidance of doubt, you are not a domestic customer if the assured shorthold tenancy agreement is in a business name.

8.5 We will not provide a refund for any Services provided, where those Services have been delivered save in the event of our negligence or material default.

8.6 If for any reason you are dissatisfied with any aspect of the Services you must notify us within 24 hours and we will seek to resolve the issue.

8.7 If we fail to attend the Property on the agreed date, or are otherwise unable to provide the Services, (other than by fault of the Recipient) then we will endeavour to rearrange a visit to provide the Services and if we are unable to do so then we will refund the sums paid in advance for that Service.

8.8 We will be entitled to terminate the Agreement (and any Services then being provided to you) on notice to you in the event that you fail to pay any invoice when due or you fail to co-operate with us in the performance of the Services.

8.9 Either party will be entitled to terminate the Agreement if the other party is in material breach of their obligations under the Agreement.

8.10 All terms of this Agreement which are capable of surviving termination will continue in full force and effect following termination of this Agreement.

9. Liability

9.1 You agree that our liability in respect of any loss under the Agreement with you shall be limited in accordance with these terms and conditions.

9.2 Nothing in this Agreement shall limit or exclude our liability for death or personal injury, fraud or fraudulent misrepresentation arising as a result of our negligence or the negligence of our employees, agents or sub-contractors.

9.3 Subject to clause 9.2, we will not be liable to you in tort (including for negligence or breach of statutory duty), contract, misrepresentation, restitution or otherwise for any: a) loss of profits; b) loss of business; c) depletion of goodwill; d) loss or corruption of data or information; e) loss of anticipated savings; f) loss of bargain; g) pure economic loss; or h) special, indirect or consequential loss.

9.4 Our total liability, including the liability of our employees, agents, sub-contractors in relation to the Services will (except in relation to liability as set out in clause 9.2) be limited to the amount paid by you to us in relation to the relevant Services.

9.5 No claim may be brought against us in relation to any Services more than 1 year following the end of the date on which the relevant Services were provided.

9.6 We will not be liable if any loss or damage arises as a result of a) your failure to cooperate with us under the Agreement; b) the negligent or wilful acts or omissions of you or any of your other contractors or traders.

9.7 No allowance will be made upon admission of liability for any sentimental or familial value in respect of the item for which a claim is made.

9.8 You accept that the limitations of our liability set out above are reasonable in all the circumstances.

10. Intellectual Property and Confidential Information

10.1 Each party agrees with the other not to divulge or allow to be divulged any confidential information relating to the other’s business or affairs other than to its employees, associates or contractors who are subject to appropriate non-disclosure undertakings (if required), or where the other party has consented to such disclosure or where required by law to make such disclosure. Either party may upon termination of this Agreement require by notice in writing to the other party the destruction or return of any confidential material in that party’s possession.

10.2 We shall own all intellectual property rights for all work produced in the performance of the Services and generally assert our moral rights and all other rights to be identified as the author of such work.

11. General

11.1 No term of the Agreement will be enforceable by virtue of the Contract (Rights of Third Parties) Act 1999 by any person that is not a party to it.

11.2 Each of the parties warrants its power to enter into the Agreement and has obtained all necessary approvals to do so.

11.3 Both parties shall be released from their respective obligations in the event of national emergency, war, pandemic, prohibitive governmental regulation or if any other cause beyond the reasonable control of the parties or either of them renders the performance of the Agreement impossible.

11.4 Each party acknowledges that these terms and conditions and the Order contain the whole agreement between the parties and that it has not relied upon any oral or written representations made to it by the other or its employees or agents and has made its own independent investigations into all matters relevant to it.

11.5 Each party acknowledges that this Agreement and any Services and Fees or other payment due under it are not connected with a tenancy of housing in England, such that it is agreed that the provisions of the Tenant Fees Act 2019 do not apply to this Agreement.

11.6 Any notice to be served on either party by the other shall be in writing and shall be sent either by pre-paid recorded delivery (a notice to you may be sent to the Property and a notice to us may be sent to our registered office) or by email (an email to you may be sent to the email address we have been corresponding with you on and an email to us shall be sent to [email protected].

11.7 If any provision of this Agreement is, or is found to be, illegal, invalid or unenforceable, the remaining provisions shall continue in full force and effect and shall not be affected by such illegality, invalidity or unenforceability.

11.8 Failure by us to enforce at any time or for any period any one or more of the terms or conditions of this Agreement shall not be a waiver by us of them or the right at any time subsequently to enforce all terms and conditions of this Agreement.

11.9 This Agreement shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England.

11.10 Any proceedings arising out of or in connection with this Agreement may be brought in any court of competent jurisdiction in England or Wales.