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East Village, London

Located in Stratford E20, East Village is a strong community in the former Athletes’ Village. Nestled between Westfield Stratford City and Queen Elizabeth Olympic Park, it offers a selection of services, retail and outdoor space to explore with great access to transport links.

Elephant Central, London

Located in Elephant & Castle SE1. Elephant Central is well-connected for travel, making it quick and easy to get around – perfect for professionals looking to keep their commute short. The neighbourhood offers a variety of arts, bars, cafes and parks to explore.

New Maker Yards, Manchester

Located in Middlewood Locks, M5. New Maker Yards is in a prime location to experience Salford and Manchester with ease via train, car, bike, bus or foot. Within this vibrant up-and-coming neighbourhood you will find a local pub and supermarket, outdoor spaces and local events to enjoy.

Questions around Coronavirus

The health and wellbeing of our residents and our employees is our top priority.

We continue to follow the latest government advice surrounding the Coronavirus (Covid-19) situation in the UK and are adapting our service to best serve our customers and protect residents and staff during this time.

With new national restrictions for England announced from Tuesday 5 January 2021, we have updated our FAQs.  These will be updated as the current situation and advice continues to evolve.

If you have any other questions, please contact a member of our team on email or phone and we will answer as best as we can.

Last updated: January 6th 2021

  • Our teams remain available on the phone and email and we are operating on appointment-only basis for essential services i.e. key collections and maintenance. Our current opening hours can be found here.
  • Our Welcome Offices will be closed for walk-in appointments until further notice, with the teams available by appointment-only.
  • During this period most of our resident amenity spaces will be closed unless access through these spaces is required.
  • Our cleaning teams are continuing to clean the communal areas thoroughly, and we are providing staff with access to anti-bacterial hand gel and PPE where available.
  • Our programme of online events continue, helping keep residents entertained and connected to their community.

  • All our welcome offices are closed for walk-in appointments until further notice.
  • Our teams will remain available on phone and email during  opening hours. If it is essential for you to meet us in person then please make an appointment with your relationship manager to arrange this safely.

  • Those team members that are travelling in for essential services are being advised to travel off-peak and to observe social distancing, as well as maintaining regular handwashing and using the hand sanitiser gel provided.

We recognise that Coronavirus has had an impact on personal finances for many, and that some residents may be feeling anxious about rent payments over the coming months.  If you are worried about making rent payments, please do get in touch with our Relationship Management team.

Please note that for us to assist with any hardship requests, our team may ask for evidence of your position, for example payslips or communication from your employer regarding the changes to your employment.

Further advice for renters in the context of Coronavirus can be found on the government website.

Where possible we have closed our resident amenity spaces within our buildings and have placed signage advising people not to congregate in areas that need to stay open for access.

Currently courtyards and parks within our neighbourhoods remain open for exercise and we are asking residents to use these spaces responsibly, observing social distancing of two metres with anyone not in their household.

For those who are self-isolating in line with government advice, we would appreciate it if you could continue to update our teams. This information will be kept in confidence and helps protect our teams so we can ensure that we do not send any of our staff to your home to undertake routine tasks, such as maintenance, and means we can help you with services such as rubbish collection.

Advice for those who are in self-isolation can be found here. For further official advice on Coronavirus please check

The government has confirmed that moving home can continue, and we will continue to abide by the latest Covid secure and social distancing guidance.

However, for this period we will stop viewings on currently occupied properties and are postponing any mid-term inspections.

Currently our maintenance teams will only be attending to emergency repair tasks, but please do continue to raise any maintenance requests through the Get Living app so that we can resume services once the restrictions allow. We appreciate your patience and understanding as our team prioritise tasks that are most pressing.

Should these works require a member of our team to enter your home, we will continue to follow current protocol which is to give you 48 hours’ notice and request your permission. We will also call you on the day we are due to access your home to get further confirmation.

On entering the home, our team will ask that you stay in another room while we carry out the visit.

The government has confirmed that moving home can continue, and we will continue to abide by the latest Covid secure and social distancing guidance.

We are continuing to encourage virtual viewings through pre-recorded videos and online tours. New customers can also view homes in person within government social distancing guidelines.

For those who have viewing appointments booked in over the coming weeks, our team will be getting in touch with you directly.

To make an enquiry about a home, please give us a call or drop us an email – you can find contact numbers for our different neighbourhoods and opening hours here.

The government has confirmed that moving home can continue, and we will continue to abide by the latest Covid secure and social distancing guidance.

We have adapted our processes so move-ins can take place in-line with latest social distancing guidelines. If you have any concerns or would like to change your planned move-in date, please contact a member of our team who will be happy to assist you.

The government has confirmed that moving home can continue, and we will continue to abide by the latest Covid secure and social distancing guidance.

If you are coming to the end of your time with us and would like to stay in your home during these uncertain times, then we can extend your tenancy for as long as you need. Simply give us a call or drop us an email and we will take it from there.

The government has confirmed that moving home can continue, and we will continue to abide by the latest Covid secure and social distancing guidance.

We are providing non-contact move-outs – please contact our Relationship Management team who can provide further instructions.

Sadly, some of our independent retailers will again have to close, with some able to operate take-away and delivery services. Please check their websites and social media channels for the latest updates.

We have pointed residents to their local convenience stores:

  • East Village: Sainsbury’s on Celebration Avenue, East Village
  • Elephant Central: Sainsbury’s on New Kent Road, Elephant & Castle
  • New Maker Yards: Co-op Food in Lockgate Square, Middlewood Locks

Gov.uk: https://www.gov.uk/coronavirus

NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/

To avoid catching or spreading the virus, you are reminded to:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell