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Reserve a home by June 30th & get an Amazon.co.uk Gift Card of up to £1,000*

  • In-person viewings** now available. Appointment only
  • Simple & safe contact-free move-ins**
  • Video tours also available
  • Reserve now, pay later with no cancellation fee if your circumstances change
  • No fees, no deposits & flexible tenancies with long term security

Reserve a home now at no cost, with a move-in date that’s convenient for you.

Ts and Cs apply*

With social distancing in place**

Maintaining our service – Coronavirus

The health and wellbeing of our residents and our employees is our top priority.

We continue to follow the latest government advice surrounding the Coronavirus (Covid-19) situation in the UK and are adapting our service to best serve our customers and protect residents and staff during this time.

Please see our FAQs below. These will be updated as the current situation and advice continues to evolve.  

If you have any other questions, please contact a member of our team on email or phone and we will answer as best as we can.

Last updated: 14th May 2020

We have been regularly updating residents and sharing the latest government advice via email. We would ask residents to keep an eye on their emails and let us know if you have not received these.

Our teams remain available on the phone and email and we are operating on appointment-only basis for essential services i.e. key collections and maintenance. Our current opening hours can be found here.
Our Welcome Offices and resident amenity spaces remain closed
Our cleaning teams are continuing to clean the communal areas thoroughly, and we are providing staff with access to anti-bacterial hand gel and PPE where available
With our neighbourhood events on pause, we’ve created a full programme of online events, from the Big Night In virtual pub quiz to Lockdown Love Zoom speed dating.

In the event of a confirmed case in your building, we will take guidance from Public Health England as to required actions. This is likely to include a deep clean of the communal areas of the building.

Where possible we have closed our resident amenity spaces within our buildings and placed signage in areas which need to stay open for access reasons advising people not to congregate.

Currently courtyards and parks within our neighbourhoods remain open for exercise and we are asking residents to use these spaces responsibly, observing social distancing of two metres with anyone not in their household.

We recognise our residents may be anxious about their finances over the next few months and have been working to put in place payment support for those who, as a result of Coronavirus, are experiencing financial hardship at this time.

We are committed to supporting residents who can demonstrate financial hardship and are asking those who are worried about making rent payments to get in touch with our Relationship Management team.

Please note that in order for us to deal with hardship assistance requests, our team will ask for written proof of your position, for example communication from your employer regarding the changes to your employment. If you are self-employed this will be considered on a case by case basis. If you are eligible, this may result in a rent deferral for an agreed period and an individual repayment plan to cover outstanding rent.

Further advice for renters in the context of Coronavirus can be found on the government website.

We have stopped viewings on currently occupied properties and are postponing any mid-term inspections.

With reduced teams in our neighbourhoods we will only be able to deal with emergency maintenance tasks, such as loss of water and power.

Should these works require a member of our team to enter your home, we will continue to follow current protocol which is to give you 48 hours’ notice and request your permission. We will also call you on the day we are due to access your home to get further confirmation.

On entering the home, our team will ask that you stay in another room while we carry out the visit.

We have been working to make it possible for new customers to view a home within government social distancing guidelines, including pre-recorded videos and virtual tours.

To make an enquiry about a home, please give us a call or drop us an email – you can find contact numbers for our different neighbourhoods and opening hours here.

We have adapted our processes to allow us to accommodate non-contact move-ins. If you have any concerns or would like to change your planned move-in date, please contact a member of our team who will be happy to assist you.

If you are coming to the end of your time with us and would like to stay in your home during these uncertain times, then we can extend your tenancy for as long as you need. Simply give us a call or drop us an email and we will take it from there.

We are providing non-contact move-outs – please contact our Relationship Management team who can provide further instructions.

Our teams are working remotely where they can but remain available on phone and email during our opening hours. Those that are traveling in for essential services are being advised to travel off-peak and to observe social distancing, as well as maintaining regular handwashing and using the hand sanitiser gel provided.

Sadly, many of our independent retailers have had to close but some are operating take-away services. Please check their websites and social media channels for the latest updates.

We have pointed residents to their local convenience stores:

  • East Village: Sainsbury’s on Celebration Avenue
  • Elephant Central: Sainsbury’s on New Kent Road
  • New Maker Yards: Sainsbury’s on Regent Road

Public Health England: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
The NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/

To avoid catching or spreading the virus, you are reminded to:

  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately and wash your hands afterwards
  • try to avoid close contact with people who are unwell