We have been regularly updating residents and sharing the latest government advice via email. We would ask residents to keep an eye on their emails and let us know if you have not received these.

• We have had to reduce our cleaning teams but those who remain on site have been instructed to continue to clean the communal areas thoroughly, and we are providing staff with access to anti-bacterial hand gel and PPE where we can
• We have postponed all Get Living organised events until further notice
• All our Welcome Offices and resident amenity spaces are now closed
• Our teams remain available on the phone and email during our normal office hours and we are operating on appointment-only basis for essential services i.e. key collections and emergency maintenance.

In the event of a confirmed case in your building, we will take guidance from Public Health England as to required actions. This is likely to include a deep clean of the communal areas of the building.

Where possible we have closed our resident amenity spaces within our buildings and placed signage in areas which need to stay open for access reasons advising people not to congregate.

Currently courtyards and parks within our neighbourhoods remain open for exercise and we are asking residents to use these spaces responsibly, observing social distancing of two metres with anyone not in their household.

We recognise our residents may be anxious about their finances over the next few months and have been working to put in place payment support for those who, as a result of Coronavirus, are experiencing financial hardship at this time.

We are committed to supporting residents who can demonstrate financial hardship and are asking those who are worried about making rent payments to get in touch with our Relationship Management team.

Further guidance for renters in the context of Coronavirus can be found on the government website here.

We have stopped viewings on currently occupied properties and are postponing any mid-term inspections that are due to take place in the coming weeks.

With reduced teams in our neighbourhoods we will only be able to deal with emergency maintenance tasks, such as loss of water and power.

Should these works require a member of our team to enter your home, we will continue to follow current protocol which is to give you 48 hours’ notice and request your permission. We will also call you on the day we are due to access your home to get further confirmation.

On entering the home, our team will ask that you stay in another room while we carry out the visit.

For non-emergency maintenance jobs, please do continue to flag these to our Relationship Management team so we can log these for when normal service resumes.