With the health and wellbeing of our residents and our employees our top priority, we have adapted some of our services in line with the latest government advice on social distancing.
Please see our FAQs below and if you have any other questions, please contact a member of our team on email or phone and we will answer as best as we can.
Last updated: 17th July 2020
We recognise that Coronavirus has had an impact on personal finances for many, and that some residents may be feeling anxious about rent payments over the coming months. If you are worried about making rent payments, please do get in touch with our Relationship Management team.
Please note that for us to assist with any hardship requests, our team may ask for evidence of your position, for example payslips or communication from your employer regarding the changes to your employment.
Further advice for renters in the context of Coronavirus can be found on the government website.
Our team have been provided with anti-bacterial gel and PPE so that they can safely access homes for viewing and inspections.
We will always give you a minimum of 48 hours’ notice and request your permission before entering your home and will endeavour to contact you on the day to get further confirmation. We kindly ask that you respect the two-metre distance when a member of our team is in the property with you.
We now offer in-person viewings with social distancing measures in place and continue to offer virtual tours for those who would prefer to view our homes this way initially.
To make an enquiry about a home, please give us a call or drop us an email – you can find contact numbers for our different neighbourhoods and opening hours here.
We have adapted our processes so move-ins can take place in-line with latest social distancing guidelines. If you have any concerns or would like to change your planned move-in date, please contact a member of our team who will be happy to assist you.
If you are coming to the end of your time with us and would like to stay in your home during these uncertain times, then we can extend your tenancy for as long as you need. Simply give us a call or drop us an email and we will take it from there.
We are providing non-contact move-outs. Please contact your Relationship Management team who can provide further instructions.
We are pleased that many of our independent retailers have been able to operate online and provide take-away and collection services throughout lockdown and we are supporting them with their plans to reopen more fully over the coming weeks.
Please check their websites and social media channels for the latest updates.
Public Health England: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
NHS: https://www.nhs.uk/conditions/coronavirus-covid-19/
To avoid catching or spreading the virus, you are reminded to: