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Refund Policy & Payment Terms

If we hold a deposit, these are protected in the insured Tenancy Deposit Scheme (“TDS”) and refunds are paid within 10 days of the residents request for the deposit to be returned.

Refunds relating to overpayments are also paid within 10 working days of the refund request.

We take the privacy and security of your payment and personal details very seriously.

  • Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions.
  • Only connect to secure wireless networks that you trust
  • Our checkout process uses Verified by Visa, Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.