Terms & Conditions

INTRODUCTION

This page sets out the terms and conditions of use (the “Terms of Service”) on which this website – www.getliving.com (the “Site”) is made available to you.

Please read this page carefully. By accessing the Site or any part of it you are agreeing to comply with the Terms of Service. You should keep a copy of this page for future reference. If you breach any of the Terms of Service, your permission to use the Site shall automatically terminate and you must immediately destroy any extracts of content which you have downloaded from the Site.

Please note that the Terms of Service do not apply to any of our other websites or any third party websites which are linked to by the Site.

If you provide us with any information about yourself, we will only use it in accordance with our privacy statement (details of which are available here)

WHO ARE WE?

This Site is owned and operated by Get Living London Limited, a company registered in England and Wales under registration number 07793925, with a registered address at 1 East Park Walk, East Village, London, E20 1JL.

If you have any questions, complaints or comments about the Site or these Terms of Service then please contact us on [email protected].

YOUR PROMISE

You confirm that:

All information and details you provide to us are true, accurate and up to date in all respects and at all times;

You will comply with the restrictions on your use of the Site as set out in these Terms of Service; and

In relation to any material, comments or ideas which you submit to us, that you have the right to do so and have obtained all necessary licences and/or approvals.

USER CONDUCT

You agree that in using the Site you will not:

Use the Site in any way that may lead to the encouragement, procurement or carrying out of any criminal activity;

Use the Site in any way that interrupts, damages, impairs or renders the Site less efficient;

Transfer files which contain viruses, trojans or other harmful programs; or

Use the Site for any purpose other than your personal use.

RIGHTS GRANTED AND RIGHTS RESERVED

Your use of the site and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, copyright, trade marks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Site and its contents.

You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Site pages, any content on the Site or the computer codes of elements comprising the Site other than for your own personal use.

Subject to the above, you may download insubstantial excerpts of the Site’s content to your hard disk for the purpose of viewing it, provided that no more than one copy of any information is made and that you keep intact all copyright and other proprietary notices.

Any use which is not permitted by these Terms of Service may only be undertaken with our prior express authorisation.

EMAILS FROM US
Your use of any information contained in emails or other communications which you receive from us will be subject to these Terms of Service.

INFORMATION PROVIDED TO US
If you submit any material, comments or ideas (“Feedback”) to us in relation to the Site or any document or other information which originates from us or relates to us, such Feedback will be treated as non-confidential and you grant us a right to use such Feedback at our own discretion in any media including, without limitation, to edit, copy, reproduce, disclose it to any other person, and/or post it on the Site. Further, we may use or exploit without any payment to you any ideas, concepts, know-how or techniques contained in such Feedback for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products or services which incorporate any part(s) of such Feedback.

LINKS TO OTHER WEBSITES
You may establish links to the Site provided you do not remove or obscure the copyright notice or other notices on the Site; you give us notice of such link by emailing us at [email protected]; and you immediately stop providing such links upon notification by us.

Links within the Site may lead to other third party websites. These are intended for your ease of reference, information and convenience only. We do not control or endorse such websites and are not responsible for their contents. If you have any questions in connection with such websites, you should contact their owners or operators. We assume no responsibility for and shall not be liable for any loss or damage which you may suffer by using such websites or the content which you access on them. You agree that you will not involve us in any dispute between you and any third party in respect of such websites.

ACCURACY OF INFORMATION ON THE SITE

This Site comprises marketing material produced by us in respect of properties built or in the process of being built by us and is intended to assist anyone who is interested in renting one or more properties located within East Village, Elephant Central, New Maker Yards and/or One Maidenhead (“Neighbourhoods”).

The Site does not constitute an offer to enter into any form of negotiation or agreement in respect of any of these Neighbourhoods, nor does it represent or guarantee that any individual property will remain available for rent for any period of time.

You are reminded that renting a property is a major financial commitment. You should therefore take all reasonable steps to ensure that any property you propose to rent is suitable for your requirements in all respects. The Site and its contents are presented in good faith and we have used reasonable endeavours to ensure that its contents are accurate and up to date. However, we cannot guarantee that the content or information we provide is accurate. In particular, please note that the particulars, description, references to condition, details of fixtures and fittings, necessary permissions for use and occupation and other details of each property listed on the Site are for guidance purposes only.

This means that you should not rely on this Site or its contents if you wish to rent any of our properties. You must conduct your own enquiries about any property you want to rent and verify the accuracy of any information we have provided in relation to any such property (including but not limited to site visits, and obtaining independent legal and financial advice).

OUR LIABILITY
We do not accept any liability for damage to your computer system or loss of data that results from your use of the Site and we cannot guarantee that any files that you download are free from viruses, contamination or destructive features. Whilst we use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention, we do not warrant that the information on the Site itself will be free from errors or omissions. All content and services on the Site are provided on an ‘as is’ and ‘as available’ basis. We do not make any representation or give any warranty (whether express or implied) in respect of the Site or its content. Nothing in these Terms of Service shall exclude or limit our liability for fraudulent misrepresentation or for death or personal injury resulting from our negligence or the negligence by us, our employees or agents.

CHANGES TO THE SITE AND TERMS OF SERVICE
We are continuously looking for ways to improve the Site and its contents. We reserve the right, at our discretion, to make changes to or withdraw any part of the Site or the Terms of Service for any reason. If we change the Terms of Service, we will publish details of the new Terms of Service on the Site. You are therefore advised to review the Terms of Service regularly to ensure that you are aware of any changes we make. All such changes will take effect from the time they are posted on the Site. By continuing to use the Site, you will be deemed to have accepted all such changes.

LAW APPLYING TO THIS AGREEMENT
If you wish to take court proceedings against us in respect of our Terms of Service you must do so within England and any such court proceedings will be subject to the exclusive jurisdiction of the English courts. English law will apply.

GENERAL

You agree to compensate us for any claim or legal proceedings brought against us by any other person as a result of your breach of the Terms of Service.

If we take legal action against you for any breach of the Terms of Service and a court makes an award in our favour, you will be responsible for all costs allowable by the courts. If you breach the Terms of Service and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms of Service.

If any part of the Terms of Service is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

To qualify for Get Living’s Deposit Free offer, applicants are required to complete referencing with our third-party provider. We may ask for additional information to support your application. The results from the checks will influence your eligibility for our Deposit Free offer.

In all cases, applicants will be required to pay an Advanced Rental Payment** to reserve their home.

Refer to the below matrix to find out your eligibility for the three options: Deposit Free, Deposit Required or Deposit & Guarantor Required. The requirements apply to all applicants, including housemates.

Applicants will qualify for Deposit Free if:

• Average household credit score is Good or above.
• Credit histories are free of any adverse records such as County Court Judgements (“CCJs”), individual Voluntary Arrangements (“IVAs”) or bankruptcy.
• In London, Birmingham, Leatherhead and Maidenhead: We require proof of gross household income* equivalent to 30x the monthly rent for single occupants and couples and 30x the equal share of monthly rent for sharers i.e. the monthly rent divided by the numbers of residents times by 30.
• In Manchester: We require proof of gross household income* equivalent to 35x the monthly rent for single occupants and couples and 35x the equal share of monthly rent for sharers i.e. the monthly rent divided by the numbers of residents times by 35.

We will ask for a Deposit if:

• Average household credit score is Fair.
• Credit histories are free of any adverse records such as CCJs, IVAs or bankruptcy.
• In London, Birmingham, Leatherhead and Maidenhead: We require proof of gross household income* equivalent to 30x monthly rent for single occupants, couples and sharers.
• In Manchester: We require proof of gross household income* equivalent to 35x the monthly rent for single occupants, couples and sharers.

We require a Deposit and Guarantor or Full Rent Upfront if:

• Average household credit score is Poor or below.
• Credit histories to be free of any open adverse records such as CCJs, IVAs or bankruptcy OR proof of satisfied CCJ.
• Applicants are:
  (i) Gross household income is below 30x (for London, Birmingham, Leatherhead and Maidenhead) or 35x (for Manchester) the monthly rent;
  (ii) Outside our affordability criteria;
  (iii) Students;
  (iv) Working part time;
  (v) Volunteering
  (vi) Retired with some income*;
  (vii) If Self-employed: Income verified but not able to present at least 12 months evidence.

A deposit is equal to five weeks’ rent.

*Household income

Our method of proving your income will depend on your circumstances. We do not typically ask for employment references, but we might ask to see your last three months’ payslips and corresponding bank statements, your employment contract or, if you are self-employed, your most recent tax return.

• In London, Birmingham, Leatherhead and Maidenhead, we require proof of gross household income equivalent to 30 times monthly rent.
• In Manchester, we require proof of gross household income equivalent to 35 times the monthly rent.

**Advanced Rental Payment

Once you have chosen your new home, we will require you to make an Advanced Rental Payment to confirm the reservation. This is a fixed figure advance payment and will equate to no more than one week’s rent.

The Advanced Rental Payment will be requested at the start of the application process. The terms under which we accept this payment are set out below. Once received, we will confirm that the home has been reserved for you (subject to contract and references).

By paying the Advanced Rental Payment you are agreeing to the above criteria. Please ensure you clarify any points you are unsure about with Get Living prior to proceeding any further.

Please read the Advanced Rental Payment terms & conditions in full in the below text block.

a. Once a rental application has been agreed, you will receive an email confirming the reservation and the terms that have been agreed.

b. A fixed advanced rental payment will be requested at the end of the application which will equate to no more than 1 week’s rent.

c. The advanced rental payment is paid to reserve the home subject to contract and references.

d. Upon receipt of an advanced rental payment, Get Living will stop marketing the home that has been reserved.

e. By paying an advanced rental payment you are agreeing to provide accurate information about your personal credit and financial situation and are agreeing, in principle, to enter into a tenancy with Get Living under the terms agreed.

f. By accepting an advanced rental payment, Get Living agree, in principle, to enter into a tenancy with you, subject to contract and satisfactory credit checks and references (such as, but not limited to, credit check, employment check, landlord check, Right to Rent check).

g. The advanced rental payment will be refunded if you sign a tenancy agreement* with Get Living or if Get Living decide to withdraw from the arrangement or fail to enter a tenancy agreement before the agreed deadline**.

h. The advanced rental payment will also be refunded in the event of unforeseen delays in the process of works that result in Get Living not being able to reasonably fulfil a proposed move in date.

i. The advanced rental payment will not be refunded if you fail a Right to Rent check, do not meet our referencing criteria, provide inaccurate information, withdraw from the application process*** or if Get Living take all reasonable steps to enter the tenancy but you do not.

j. Should Get Living retain your advanced rental payment, we will confirm the reason(s) for the decision within 7 days.

*The advanced rental payment will be refunded by way of a credit towards the first month’s rental payment.

**It is agreed that the deadline for entering into a tenancy agreement is 15 days or the agreed move in date, whichever is later.

***We will consider each application individually and may make discretionary exceptions to our decision to retain advanced rental payment if provided with proven evidence of the following:

• Material changes to your financial circumstances that limit your ability to begin the tenancy (e.g., job loss)
• Extraordinary circumstantial reasons that result in you not being able to take up the tenancy within a reasonable period after the agreed move in date (e.g., travel restrictions because of a pandemic, strike etc)
• Clear errors, misinformation, or negligence on the part of the Get Living team

Please note: Any agreed move in date is provisional and is subject to contract, Right to Rent checks and referencing. In the unlikely event of delays in the preparation of a home, Get Living will communicate this to you as soon as is practicable.

Referencing

We will check your credit history and income to assess your suitability as a prospective resident.

We use a third-party provider to obtain this information for us however, from time to time, we may ask for additional information to support your application.

The results from the checks will influence your eligibility for our deposit free offer.

Right to Rent Check

All landlords have a legal responsibility to prevent those without lawful immigration status from accessing the private rented sector in England. Get Living comply with this requirement by conducting Right to Rent checks on all prospective adult occupiers before the start date of a tenancy agreement, to make sure the person is not disqualified from renting a property by reason of their immigration status.

The check may be a manual checking of your documents or could be carried out via the Home Office online service. The method of the check depends on your circumstances.

For full information, read the government’s comprehensive guide about UK Right to Rent checks.

• This offer is to redeem £750 worth of Amazon.co.uk gift vouchers if you move into a 2 bed home in June or redeem £500 worth of Amazon.co.uk gift vouchers if you move into a 2 bed home in July.
• The offer is only available to anyone reserving between 16th June 2025 and 16th July 2025.
• This offer is limited to specific, selected 2 bed properties and is at the discretion of Get Living to offer.
• To qualify for this offer, an Assured Shorthold Tenancy agreement (AST) must be entered into, for a minimum of 12 months.
• The offer applies to new tenancies only. It excludes company lets, change of sharers and existing residents.
• The offer is given on a per household basis and not on an individual basis.
• The voucher will be emailed to the lead resident after the move-in has completed.
• This offer may not apply to all homes in all neighbourhoods and Get Living reserves the right to restrict the vouchers to homes specified at the time of enquiry.
• The offer is not negotiable or transferable.
• Eligible tenants must be making full rental payments up front or be paying via Direct Debit.
• Get Living does not accept any responsibility if you are not able to take up the offer. There is no cash alternative.
• This offer may not be used in conjunction with any other promotional offer from Get Living unless otherwise stated.
• Get Living reserves the right to vary, amend or withdraw this offer at any time.

1. This offer is to redeem £100 worth of Amazon.co.uk gift vouchers for each referral, with a maximum of five referrals per Resident.
2. This offer is only applicable to current Get Living residents who are not on notice. Referee’s can take advantage of any active ‘new resident’ offers.
3. To be applicable for this offer:

• Residents must email their Resident Manager with the full name of the person they are referring to Get Living prior to reservation.
• The referee must inform Get Living of the referral no later than at the point of reservation. Referral claims after this point will be deemed invalid.
• The referee must be a new resident to Get Living.
• The referee must be starting a new tenancy; the offer is not applicable for renewals or joining an existing tenancy.
• The referee must take a minimum 1 year ASTs.
• The referee must take a home at market rent price.

4. Get Living have the right to revoke this offer if an unsatisfactory referral has been made.
5. This offer can be claimed up to five times per Resident.
6. If multiple residents refer the same individual, the offer will be distributed on a first come first serve basis.
7. This offer will only be obtained after the referee has moved into the home.
8. This offer is not to be combined with other vouchers and is not valid with other promos or offers.
9. This offer is not redeemable for cash.
10. If the referee is sharing, it will be one voucher per new household and not one voucher per person in the household.

For Get Living’s social media competitions please read the following terms and conditions carefully. These terms and conditions govern the ‘Promotion’ run by the ‘Promoter’, Get Living, or any of its associated or group companies.

• The Promotion is open to those that currently live in the UK only, aged 18 and over, except employees of the Promoter, their families, agents or anyone professionally connected with the Promotion.
• There is no entry fee, and no purchase is necessary to enter the Promotion.
• The Promotion period and entry requirements will be stated on the competition post. Any entries that do not meet the requirements and/or are submitted outside of the Promotion period will not be counted.
• The prize winners will be selected by representatives of the Promoter. The selection process and judging criteria will be subject to the Promoter’s and the judges’ sole discretion.
• Winning entrants only will be contacted via social media after the promotion has ended, to be informed that they have won. The entrant must respond within one week to be confirmed as the winner of the Promotion.
• The prize is not transferable or exchangeable. There is no cash alternative.
• In taking part in the competition and tagging Get Living’s accounts and/or using the promotional hashtag, entrants agree to have their content re-shared on the Promoter’s social channels and for Get Living to take and use the Content freely for commercial or non-commercial purposes, in any media format. Typical media formats include: (i) in Get Living printed publications, presentations, promotional materials, internal and external communications, (ii) in the advertising of Get Living’s goods or services, or (iii) on Get Living’s website.
• The participant understands and accepts that other media formats other than those listed may be used, and agrees that Get Living may use the Content in its original format or edited or altered in any way which Get Living deems appropriate. The participant consents to Get Living storing copies of the Content on its database.
• In addition, the winner must:
  • Agree and accept that the Promoter will not be liable for any damage, injury, or loss which is suffered by the winner as a result of their participation in the Promotion (to the fullest extent permitted by law).
  • Consent to participating in any promotional or advertising activities e.g promotional photos or videos
• No information regarding entries or judging will be disclosed to any third party not involved in the conduct of the Promotion.
• The Promoter reserves the right to substitute any of the prize products to a suitable alternative of equivalent financial value, subject to availability.
• By entering, participants will be deemed to have accepted and be bound by the Terms and Conditions. All entry instructions form part of these Terms and Conditions.
• No entries from agents, third parties, organised groups or applications automatically generated by computers will be accepted. No incomplete or corrupted entries will be accepted. Any entries not in accordance with the entry instructions will be rejected.
• The Promoter reserves the right to amend, alter or terminate this promotion at any time due to circumstances beyond its control.
• The Promoter’s decision is final and binding in all matters relating to the Promotion.
• No social media website (such as Instagram or any other such website) are sponsors of the Promotion and have no responsibility or liability regarding the conduct or administration of the Promotion. The promotion is in no way sponsored, endorsed or administered by, or associated with, Instagram
• The Promoter of the Promotion is Get Living (the “Promoter”), having its registered office at 1 East Park Walk, E20 1JL.